A New training center for dispatcher operators

11:42 / 16.05.2014

Today, at the Crisis Management State Academy of the MoES of the RA was held a solemn opening ceremony of a new training center dispatchers -operators.

The event was attended by the Minister of Emergency Situations Armen Yeritsyan, representatives of the German Embassy in Armenia, the Swiss Agency for Development and Cooperation, the UN Development Program.

The red ribbon was cut by the director of the National Platform of Disaster Risk Reduction Movses Poghosyan and UNDP Deputy Resident Representative Claire Medina.

The center was prepared by joint efforts of the Ministry of Emergency Situations, the Crisis Management State Academy, the National Platform of Disaster Risk Reduction, the regional organization of the Baden-Württemberg of the German Red Cross, UNDP, Swiss Agency for Development and Cooperation. UNDP Armenia has supported by providing technical assistance and EDP equipment.

As a result, a multifunctional complex was created in the Academy equipped with modern technical means, where the practical knowledge and skills in various fields will get both operators- responders, and other professionals working in this system. The training center is completely customized to the needs of the people with disabilities.

Initially, courses will be conducted by experts of the German Red Cross. They thanked the Ministry of Emergency Situations for the support, in response to which the Minister of Emergency Situations A. Yeritsyan said:

-Not you, but we are grateful to You and our other international partners, for the fact that you are always with us.
 I am confident, that after training at the center, the service “911” will work more efficiently.

The program of the training courses has been prepared taking into account the German and Swiss experiences of the rapid response services.

Dispatcher-operators learn the basics of first aid and stress management, learn how to speak with the callers and how to be oriented in time.

Practical sessions are videotaped and recorded, which gives an opportunity to analyze the action of the controller and to identify deficiencies.

With exercise, the participants of the course show how a dispatcher- operator calms the citizen, who has called the “911”, gives first aid instructions to help the victim.

Audiences are technically equipped as Crisis Management Centre of the MoES and, if necessary, can turn into a real center of emergency management.

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